FAQ

Frequently Asked Questions

🛒 Ordering

How do I place an order?
Simply browse our products, add your items to the cart, and proceed to checkout. We accept all major credit cards and Shop Pay.

Can I modify or cancel my order?
Orders can be modified or cancelled within 24 hours of placement. Please contact us as soon as possible.

📦 Shipping

How long does shipping take?

Standard shipping takes 5-7 business days within the U.S. Express shipping (2-3 business days) is available at checkout. International orders typically arrive within 10-14 business days.

Do you ship internationally?
Currently we ship within the US. International shipping is coming soon!

How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. You can also check your order status anytime through your account dashboard.

Can I modify or cancel my order?

Orders can be modified or cancelled within 2 hours of placement. After that, we begin processing and may not be able to make changes. Contact us immediately if you need help.

🔄 Returns & Exchanges

What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in their original packaging.

How do I start a return?
Email us at aurelpaddleco@gmail.com with your order number and reason for return.

Products

What materials are your paddles made from?
Our paddles are crafted from premium materials designed for durability and performance on the court.

Do you offer custom or bulk orders?
Yes! Reach out to us for custom orders or bulk pricing inquiries.

Are your products sustainably made?

We prioritize working with artisans and manufacturers who use ethical practices and sustainable materials. All packaging is recycled and recyclable, and we offset carbon emissions from every shipment.