All Sales Final
All purchases are considered final. Refunds and exchanges are not available for pre-order items once an order has entered the processing stage. Pre-order items are manufactured and prepared exclusively for each individual customer; once production has commenced, the order can no longer be modified or canceled.
This policy is strictly enforced. Any disputes submitted on grounds that fall within these clearly defined terms will be reviewed in accordance with our policy and escalated to the customer's financial institution as appropriate.
Refund Processing (If Applicable)
In the event that a refund is approved under qualifying circumstances, please allow 5–10 business days for the funds to be returned to your original payment method. Please note that processing times may vary depending on your financial institution.
Order Modifications
If an incorrect size or item was selected at the time of purchase, we will gladly assist with order modifications provided the order has not yet entered processing. Please contact us immediately upon discovery so that we may review your request in a timely manner.
Exchanges
Exchanges are considered solely in the event that an item arrives damaged or a fulfillment error has occurred. In such cases, please contact us within 48 hours of delivery and include photographic documentation of the item and its packaging.
Upon approval, we will issue a prepaid return shipping label and initiate the exchange process without delay.